Adding a Queue Manager

Queue Managers are responsible for the action in the Queue. They are able to view only those Queues for which they are responsible, not other Queues in the Process or other Processes. Process Admin privileges are not required, but they must be a Basic User (not a Limited Access User). There is no limit to the number of individuals that may be added as Managers of a Queue. Process Administrators, Process Managers, and the Master Administrator may add Queue Managers.

1. Access the Process from the Processes & Queues I Manage or All Processes lists.
2. Click the name of the Queue to which you would like to add a Manager.
3. On the right-side menu under 'Actions' click the link to Add Queue Managers.

4. Start typing in an individual's name who is in your sites database already.
5. Click on their name.
6. Their name will automatically show on the list of Queue Managers.

Removing a Queue Manager

1. On the Queue, click the Queue Managers tab.
2. Click the Remove the Queue Manager link next to the individuals name.

Change the assigned Queue Manager

You have the ability to change which Queue Manager someone is assigned to even after an assignment has been made. The first thing you will want to do is search for the people to reassign:

1. While in the Queue, click on the search spyglass icon.
2. From here, choose Any Status (the results will include 'Done' as well) and then choose 'Assigned to Anyone'.
3. Once you get a list of individuals check the box next to the individuals you wish to change the Queue Manager.
4. Then click on the Other Actions button and a pop-up window will come up.
5. On the first tab Edit at the bottom of the window you will see Assign to:.
6. Click the toggles at the right and you will have the ability to change the Queue Manager.
7. Once you choose the Queue Manager you want to click Perform Action.

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Note - This is for Admin ony.  MyAwaken Admin can adjust the access mentioned in this article.  Ministry Director and Coach access are exclusive and approval required.  
Please talk to MyAwaken Admin if you have any question.