User Guidelines 

1. Each Ministry Director appoint one person to be responsible managing the keywords belong to the ministry. This position is called POC Point of Contact. 

2. The Person (POC) has to be either staff or high level trusted volunteer who have to sign yearly agreement to the SOP. 

3. The POC has to notify the tech team who is the next person to take over. POC has to hand off and train the next staff/volunteer taking over when there is transitioning. 
4. This technology is inviting people to Opt-In on the information for your keyword.  We do not use it for Mass reach, Please do not add any phone numbers you collect from other method to send out campaign.  You will be fined.  

5. Only use the Contact list when you send campaign (the phone numbers that subscribe to your keyword).  StimpleTexting is an Opt-In communication.  People have right to Opt-Out as well.   
6. Please schedule your campaign between 8AM to 8PM.  

Ministry POC has to use the Wreck form to submit request on the changes they need for each keyword. Ticket turn around time is usually within 48 hours or faster.  
https://www.wrike.com/main/ 

Communication Guidelines:

1. The Simple testing System use the word "Credit' to describe the cost of using the system.  it is budgeted.  Each text we send out cost money.  long excessive paragraph are charged more on different rate.  So please be brief and to the point. 

2. We only send out text to people who subscribe to the keyword they want to receive info (use the contact list).  We will be fined with huge fee if and when we sent message to people who does not opt-in to subscribe.   

3. Character limit is 130.  Be a good steward managing our cost (credit). Use trigger to break up your long content in details (Example: by locations). 

4. Shorten your URL using the function offered on the text box.
 

5. Example: SimpleTexting is a notification. It is not staffed to manage real-time text reply.  Please avoid doing the following: A ministry had keyword/campaign for seeking God Story submission, but doesn't have a link to a form for recipients to submit testimony.